Privacy policy

Last updated: October 22, 2026

NinjaNutz Digital Inc. operates this website, including all related information, content, features, tools, products, and services, in order to provide you with custom development, design, and Shopify agency solutions (the "Services"). NinjaNutz Digital Inc. is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, purchase services or transactions through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: Your name, billing address, business address, phone number, and email address.

  • Financial information: Payment card information, financial account details, transaction records, form of payment, payment confirmations, and related invoicing details.

  • Account information: Username, password, security questions, project preferences, and account settings.

  • Transaction & Project information: Services or packages you view, add to cart, purchase, or cancel, quote requests, project specifications, and transaction history.

  • Communications & Chat data: Information you include in communications with us, including customer support inquiries, live chat messages, project intake forms, discovery calls, and feedback.

  • Device information: Information about your device, browser, network connection, IP address, and unique online identifiers.

  • Usage information: Information regarding how and when you navigate or interact with our website.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you request a quote, schedule a consultation, interact with our chat feature, make a purchase, create an account, or contact our support team;

  • Automatically through the Services: From your device when you browse our site, through cookies and similar tracking technologies;

  • From our service providers: Third parties engaged to enable our operations (e.g., payment gateways, cloud hosting, analytics, CRM platforms);

  • From business partners and public sources.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide, Tailor, and Deliver Services: To perform our contracts with you, process payments, deliver agency services and project deliverables, issue invoices, maintain customer accounts, and provide a tailored digital experience.

  • Customer Support & AI-Assisted Communications: To provide real-time support, answer inquiries, respond to project requests, and maintain business communications.

  • Marketing and Advertising: To send promotional announcements, newsletters, or educational content via email, and to show relevant online advertisements regarding our services across third-party platforms.

  • Security and Fraud Prevention: To verify accounts, process secure transactions, detect and investigate unauthorized or fraudulent activity, and safeguard our platform and client data.

  • Legal Compliance: To comply with applicable legal obligations, court orders, accounting requirements, or regulatory requests.

How We Disclose Personal Information

We may disclose personal information to third parties under the following circumstances:

  • With Service Providers: Vendors who perform functions on our behalf, including Shopify (store platform, hosting, and chat tools), payment processors (e.g., Stripe, PayPal), IT infrastructure, cloud storage, CRM, and analytics providers.

  • With Marketing Partners: Advertising networks and analytics partners (such as Google and Meta) to deliver targeted ads and analyze performance. You may opt out of third-party targeted advertising via the Digital Advertising Alliance Opt-Out Page or the Network Advertising Initiative.

  • With Your Consent: When you direct or authorize us to share information with a third-party app or partner.

  • Corporate & Legal Obligations: In connection with a business reorganization, sale, or acquisition, or to comply with subpoenas, warrants, or applicable law.

Relationship with Shopify & AI-Assisted Chat

Our Services are hosted on Shopify, which collects and processes personal information regarding your access to and use of the Services. Information submitted through the Site is transmitted to and stored by Shopify and its data processors globally.

  • AI-Assisted Chat (Shopify Inbox): We use Shopify to power AI-assisted customer chat and support on our website. When you communicate via chat, Shopify collects and processes customer data, including the content of your chat messages, contact information, and interaction history, to generate real-time automated responses and to improve the quality, functionality, and accuracy of the Inbox agent over time.

  • Enhanced Platform Features: Shopify may also use collected data to provide enhanced commerce and security features across its merchant network. To learn more about how Shopify processes personal data, review the Shopify Privacy Policy and manage your data via the Shopify Privacy Portal.

Third-Party Websites and Links

Our website may include links to third-party tools, partner websites, or case studies. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the individual policies of any external site you visit.

Children's Data

The Services are intended solely for businesses and adults. We do not knowingly collect personal information from individuals under the age of majority. If you believe a minor has submitted personal information to us, please contact us immediately to request deletion.

Security and Retention of Your Information

We implement industry-standard technical and organizational security measures; however, no Internet transmission or storage system is 100% secure. We retain personal information for as long as necessary to maintain active client accounts, fulfill ongoing service agreements, satisfy legal and accounting requirements, and resolve disputes.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to Access / Know: Request details about the personal data we hold about you.

  • Right to Delete: Request deletion of your personal data, subject to legal retention obligations.

  • Right to Rectify: Request correction of inaccurate or incomplete personal records.

  • Right to Data Portability: Request a copy of your personal data in a structured, standard format.

  • Right to Opt Out of Sale / Targeted Advertising: Opt out of data sharing for cross-context behavioral advertising. We honor the Global Privacy Control (GPC) signal sent by supported browsers.

  • Managing Communications: Opt out of marketing emails at any time using the unsubscribe link located in the footer of our emails.

For UK & EEA Residents:

You also have the right to object to processing, restrict data processing, and withdraw previously granted consent at any time without affecting lawful prior processing. If you have unresolved privacy concerns, you may lodge a complaint with your local European Data Protection Supervisory Authority.

International Transfers

Personal information collected through our Services may be transferred, stored, and processed in Canada, the United States, and other jurisdictions where Shopify and our third-party vendors operate. For transfers from the EEA or UK to jurisdictions without adequacy decisions, recognized transfer mechanisms such as Standard Contractual Clauses (SCCs) are implemented.

Changes to This Privacy Policy

We may update this policy periodically to reflect operational, legal, or service changes. Updated versions will be posted with a revised "Last updated" date.

Contact Us

For questions regarding this Privacy Policy, or to exercise your privacy rights, contact us at:

NinjaNutz Digital Inc.

3620 Kaneff Crescent, Suite 2411
Mississauga, ON, L5A 3X1
Canada
Email: experts@ninjanutz.com

Zero risk

We offer an escrow service to ensure your payment is protected until the project is completed to your satisfaction, giving you peace of mind.

Flexibility

There are no obligations or contracts. You can hire us for per-project basis or on a retainer and enjoy discounted rates.

Satisfaction

Unlimited revisions within your delivery window come standard with our custom development projects because your satisfaction is our top priority. Terms apply.

Top Rated

We are top-rated Shopify Experts, specializing in building and optimizing Shopify stores, exclusively.