Pay in 3 installments with PayPal

Shopify Setup FAQ

What’s your availability?

It’s our policy to work Monday through Thursday, 11am to 7pm CST. We reserve Fridays as development days to grow our business, while nights & weekends are reserved for our families. If you have an extremely urgent issue, we are available at a rush fee of $200/hour for work occurring outside standard hours. Support via whatsapp, email and chat is also subject to our office hours.

What’s your hourly rate?

We don’t have one. All of our projects are fixed price, fixed scope, and billed upfront. This ensures that you always know exactly what you’re paying and for what outcome. Our fixed-prices mean no blown budgets.

Do you offer refunds?

We stand behind our work. If your store doesn't include everything specified in your package, you can ask for a full refund for up to 30 days after delivery. For the Pro Plan, the cost of the theme will not be refunded under any circumstance. Deleting any work we have done for you will not qualify for a full refund. We don't offer refunds for buyer's remorse so we encourage you to get in touch with us to answer all your questions before buying.

What's the process to hire you? 

We collect 100% of payment upfront for all projects. Once we get your payment we'll send you a document with the information we need from you to get started. Don't worry, it's basic and easy information you need to share, such as address, phone, shipping costs, logo, images, etc. You will also need to send your products information. Please consider that all packages are subject to our terms and conditions.

How much time do you take to deliver the store?

Delivery times takes around 10 - 24 business days depending on the amount of products and information you want in your store. Delivery times start counting after we have received all information from the client, correctly formatted. Revisions don't count towards delivery times.

Do you have testimonials?

Yes! You can find them here: experts.shopify.com/ninjanutz#reviews

Do you have a portfolio where I can see previous work?

Yes! You can find it here: portfolio.ninjanutz.com

I need a personalized proposal. Can you do this?

Of course! For a personalized quote, please contact us and let us know the details of your project with as much detail as possible. We'll follow up on your request and provide a personalized quote for you.

Is it possible to pay in installments?

Yes! Add your products to the cart and proceed to the checkout. Select PayPal as your payment option and you will be able to select 3 installments.

How should I send my products information?

You need to send a CSV file with the following information: 

  • Name of product 
  • Description of product 
  • Weight of product 
  • Price 
  • Category 
  • Tags
  • Variants and options (example: Size [S, M, L], Color [White, Black] 
  • Images of product

For details on how to prepare your CSV file please contact us. 

Do you create content or copywriting?

You know your audience and product better than we do, so we’ll ask that you supply the source content we’ll work with. Photos, illustrations, and copywriting. We’ll then punch that up and lay it out nicely in your Shopify store.

Does your Setup apply for Dropshipping stores or Migration from other platforms?

Yes! Same pricing applies for a Migrating a store to Shopify.

For a Dropshipping store though we will only add up to 50 products. Not more. Products will be synced from Aliexpress. You can always add more products to your store later on and we will teach you how to do it and how to process sales.