Custom Development Terms

We will provide you with a report or link to monitor your monthly hour usage.
Requests will be processed during regular business hours. You can expect a response within 24 hours, and work will commence on the next business day after we receive your requirements. If necessary, we may seek further clarification on certain details, which could cause a delay.
If you require videocalls, documentation, or additional support, the time spent on these items will be deducted from your available monthly hours.
These plans do not include urgent, high-priority, or rush work. All work will be conducted during regular business hours.
Initial scope, revisions, and changes in scope will be deducted from your monthly hours.
A revision is any change requested after work has commenced on a task or project.
Payment is due in advance on the 1st day of every month.
We are unable to provide more than 40 hours per month, regardless of the plan you choose.
If you are on a monthly plan, your requests will be added to our work queue automatically. This saves you time on quotations, and we will start work on your requests within 1-2 business days of receiving them. All requests will be handled in the order they are received.
You may upgrade or downgrade your plan before your next billing date by contacting us via email.
You may cancel your plan at any time by informing us via email. We will refund any unused hours remaining in the month, and work will cease immediately. We are not obligated to complete any tasks or functionalities beyond that point.